If we cannot deliver your first repair
If the website cannot be connected safely, the agreed work is unsupported, or we cannot deliver the agreed first repair, we stop and issue a full refund of the $99 repair payment. We do not substitute unrelated changes to complete an order.
Before work begins
Contact us to cancel an unstarted first repair for a full refund. After work begins, contact us so we can review what was agreed, what has been delivered, and the appropriate resolution.
After a repair goes live
Report a problem with the delivered change through your account or the contact form. We will review the evidence, use the recovery copy where appropriate, and address work that did not match the agreed scope.
Ongoing care
Cancel at any time to stop the next monthly renewal. Your paid care period continues until its end. If we cannot provide an active paid care period, contact us for a refund review. Starting a first repair does not automatically subscribe you to care.
Request a refund
Send a message with your order reference and what happened. Approved refunds return through the original payment method; your bank determines when the credit becomes available.